Privacy Policy
This Privacy Policy explains how Step & Sit collects, uses, and protects your personal information when you use our platform.
1. Information We Collect
We collect information you provide directly, such as your name, email address, phone number, and payment details when you register or make a booking. We also collect usage data, device information, and location data (with your permission) to improve our services.
2. How We Use Your Information
We use your information to process bookings, send confirmations and reminders, personalise your experience, provide customer support, and send promotional communications (only with your consent). We do not sell your personal data to third parties.
3. Sharing of Information
We share your information with the salons you book with so they can fulfil your appointment. We may also share data with trusted service providers (payment processors, notification services) who assist us in operating the Platform, subject to confidentiality obligations.
4. Data Retention
We retain your personal data for as long as your account is active or as required by law. You may request deletion of your account and associated data at any time through the Privacy Settings page.
5. Cookies & Tracking
We use cookies and similar tracking technologies to maintain sessions, analyse usage, and improve our Platform. You can control cookie preferences through your browser settings, though disabling cookies may affect some features.
6. Data Security
We implement industry-standard security measures to protect your personal data against unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.
7. Your Rights
You have the right to access, correct, or delete your personal data. You may also withdraw consent for marketing communications at any time. To exercise these rights, visit Privacy Settings in your profile or contact our support team.
8. Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "last updated" date. Continued use of the Platform after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out to us through the Support page or contact our support team directly.